Customer Service Legislation Essays

Customer Service Legislation Essays Customer Service Legislation Essay Customer Service Legislation Essay The goods supplied to customers and the customer service provided is influenced by certain factors in UK. The way that the products are sold: Effects on customer service of regulating the nature and standards of products: * Sale of Goods Act, 1979 the product must be sold according to the description and satisfactory quality also fit for purpose. For example at Thorpe Park they cannot advertise the tickets for a certain price and sell it at different price at the gates. * Supply of Goods and Services Act, 1982 services must be at merchantable value and at practical rates. For example if customers book for two tickets and they only have 1 ticket given. * Food Safety Act, 1990 the food must be quality and up to standards. For example at Thorpe park restaurants they cannot sell food which is decayed or has passed its sell by date. Not all of these are linked with Thorpe Park but the Food Safety Act is an important because there are restaurants in the park which supply food to customers at Thorpe Park. Price The price displays are also very important and there is a law for this too. The Prices act 1974 and 1975 is controlling the price displays. They require prices to be indicated on goods or services offered by businesses. It is illegal for Thorpe Park to mislead the customers by displaying wrong pries for entering the park and using the rides. Age restrictions Varies legislations restricts sales on products to children. These products are such as tobacco, alcohol and lottery tickets. This also does not apply to Thorpe Park. The ways that the products are advertised and promoted are also a part of legislation. The Advertising Standards Authority (ASA) is an authority which controls advertising in UK. Advertisements must be legal, decent, honest and truthful, prepared with responsibility of customers and society and in the line with fair competition. The ASA has the power to force a business to remove their advertisement. Thorpe Park must comply with this advertising and promotion law. They need to be honest about their park and rides to show that they care for their customers and they are reliable. There are many laws which control what information a business should provide for their customers on their products. Thorpe Park must comply with these laws. They must provide information about their rides for their customers. For example they must make sure that height restrictions are clearly written where customers can see. Not complying with legislation and implications If a business does not comply with legislation they may need to face some negative effects. The criminal law There is some legislation which is covered by criminal law and if the business breaks the laws they will be a criminal offence and the business is then forced to be: * Prosecuted * Fined * People responsible may be imprisoned Some of the main criminal laws in UK are: * Trade Descriptions Act 1968 an Act of which prevents manufacturers, retailers or service industry providers from misleading consumers as to what they are spending their money on. * Consumer Protection Act 1987 this act affect the producer of the product not the supplier and it allows the person injured to contact authorities about the damage that has been made to them. * Sale and Supply of Goods Act 1994 under this act the customers are expected to be entoleted to the goods which should be satisfactory quality, fit for any particular purpose made known to the seller; and the good is as it was described. These acts also affect Thorpe Park. For example the trade descripcitions act prevents Thorpe Park to promote the attraction by misleading customers by saying that there are rides which cannot be found at the Park. The Consumer Protection Act also affects Thorpe Park because if a customer is injured on rides they have the right to complain about this. The Sale and Supply of Goods Act affects the Park by making sure that they check all rides everyday so they are sure that it does work properly and it is also a health and safety procedure also to make sure they work as a part of the quality and they will have to make sure the rides are as they have been described to the customers. Other negative effects it may have on business are that the products may be seized at the court, the business activity may be restricted, and the image of the business may be damaged. Thorpe Park must comply with legislation because it is a very big business and very popular in UK. They need to make sure that their image is not affected by anything. They need to make sure that their business is running smoothly without any implications. Safe Working Businesses have to operate in a safe environment; they must have policies to ensure the safety and security aspects. For Thorpe Park safety at work is a big issue. The business is responsible for safety of customers, visitors, personnel and security procedures. Safety of Customers Businesses must make sure that their customers are safe and secure. A business must be sure that the products they sell are safe and legislation is there to prevent businesses selling harmful products. Business which provides harmful products may pay fines or other penalties. Machinery is particularly important for safety purposes. The business must be definite that the machinery is fitted and operates and there are no electrical faults. Thorpe Park has various rides and they are responsible for safety of customers by making sure that the rides are functioning properly. They do this by testing the rides on daily basis. Thorpe Park is also responsible of making sure that the staffs are trained so in an emergency they are there to provide help and make sure the customers are secured when on the rides. Safety of Customers and Visitors A business is liable for safety of its customers and visitors. If there is a visitor at the premises they need to be sure that the visitor is safe. Staff also needs to be trained for emergency purposes. Thorpe Park is liable to make sure that their staff is trained. They train their staff for facts such as first aid, evacuation procedures, using the rides and other safety points. Safety of Personnel It is imperative that the staff at a business is safe. If a staff is injured at work they have the right to: * Take time off * Covered by other workers during their absence * Become less motivated * Return and become less productive * Lave altogether * Sue the business and claim compensation The Health and Safety at Work Act 1974 is the legislation which protects the employees. For a business like Thorpe Park they have a major liability for the safety of their personnel. They must make sure that the working environment is safe and employees are not injured.

North American P-51 Mustang Fighter

North American P-51 Mustang Fighter North American P-51D Specifications: General Length: 32 ft. 3 in.Wingspan: 37 ft.Height: 13 ft. 8 in.Wing Area: 235 sq. ft.Empty Weight: 7,635 lbs.Loaded Weight: 9,200 lbs.Maximum Takeoff Weight: 12,100 lbs.Crew: 1 Performance Maximum Speed: 437 mphRange: 1,650 miles (w/ external tanks)Rate of Climb: 3,200 ft./min.Service Ceiling: 41,900 ft.Power Plant: 1 Ãâ€" Packard V-1650-7 liquid-cooled supercharged V-12, 1,490 hp Armament 6 Ãâ€" 0.50 in. machine gunsUp to 2,000 lb of bombs (2 hardpoints)10 x 5 unguided rockets Development: With the outbreak of World War II in 1939, the British government established a purchasing commission in the United States to acquire aircraft to supplement the Royal Air Force. Overseen by Sir Henry Self, who was charged with directing RAF aircraft production as well as research and development, this commission initially sought to acquire large numbers of the Curtiss P-40 Warhawk for use in Europe. While not an ideal aircraft, it the P-40 was the only American fighter then in production that came close to the performance standards required for combat over Europe. Contacting Curtiss, the commissions plan soon proved unworkable as the Curtiss-Wright plant was unable to take new orders. As a result, Self approached North American Aviation as the company was already supplying the RAF with trainers and was attempting to sell the British their new B-25 Mitchell bomber. Meeting with North American president James Dutch Kindelberger, Self asked if the company could produce the P-40 under contract. Kindelberger replied that rather than transition North Americans assembly lines to the P-40, he could have a superior fighter designed and ready to fly in a shorter span of time. In response to this offer, Sir Wilfrid Freeman, the head of the British Ministry of Aircraft Production placed an order for 320 aircraft in March 1940. As part of the contract, the RAF specified a minimum armament of four .303 machine guns, a maximum unit price of $40,000, and for the first production aircraft to be available by January 1941. Design: With this order in hand, North American designers Raymond Rice and Edgar Schmued began the NA-73X project to create a fighter around the P-40s Allison V-1710 engine. Due to Britains wartime needs, the project progressed rapidly and a prototype was ready for testing only 117 days after the order was placed. This aircraft featured a new arrangement for its engine cooling system which saw it placed aft of the cockpit with the radiator mounted in the belly.  Testing soon found that this placement allowed the NA-73X to take advantage of the Meredith effect in which heated air exiting the radiator could be used to boost the aircrafts speed.  Constructed entirely of aluminum to reduce weight, the new aircrafts fuselage utilized a semi-monocoque design.   First flying on October 26, 1940, the P-51 utilized a laminar flow wing design which provided low drag at high speeds and was the product of collaborative research between North American and the  National Advisory Committee for Aeronautics. While the prototype proved substantially faster than the P-40, there was a substantial drop in performance when operating over 15,000 feet. While adding a supercharger to the engine would have solved this issue, the aircrafts design made it impractical. Despite this, the British were eager to have the aircraft which was initially provided with eight machine guns (4 x .30 cal., 4 x .50 cal.). The US Army Air Corps approved Britains original contract for 320 aircraft on the condition that they received two for testing. The first production aircraft flew May 1, 1941, and the new fighter was adopted under the name Mustang Mk I by the British and dubbed the XP-51 by the USAAC. Arriving in Britain in October 1941, the Mustang first saw service with No. 26 Squadron before making its combat debut on May 10, 1942. Possessing outstanding range and low-level performance, the RAF primarily assigned the aircraft to Army Cooperation Command which utilized the Mustang for ground support and tactical reconnaissance. In this role, the Mustang made its first long-range reconnaissance mission over Germany on July 27, 1942. The aircraft also provided ground support during the disasterous Dieppe Raid that August. The initial order was soon followed by the second contract for 300 planes which differed only in armament carried. The Americans Embrace the Mustang: During 1942, Kindelberger pressed the newly re-designated US Army Air Forces for a fighter contract to continue production of the aircraft. Lacking funds for fighters in early 1942, Major General Oliver P. Echols was able to issue a contract for 500 of a version of the P-51 which had been designed for a ground attack role. Designated the A-36A Apache/Invader these aircraft began arriving that September. Finally, on June 23, a contract for 310 P-51A fighters was issued to North American. While the Apache name was initially retained, it was soon dropped in favor of Mustang. Refining the Aircraft: In April 1942, the RAF asked Rolls-Royce to work on addressing the aircrafts high altitude woes. Engineers quickly realized that many of the issues could be resolved by swapping the Allison with one of their Merlin 61 engines equipped with a two speed, two stage supercharger. Testing in Britain and America, where the engine was built under contract as the Packard V-1650-3, proved highly successful. Immediately put into mass production as the P-51B/C (British Mk III), the aircraft began reaching the front lines in late 1943. Though the improved Mustang received rave reviews from pilots, many complained about a lack of rearward visibility due to the aircrafts razorback profile. While the British have experimented with field modifications using Malcolm hoods similar to those on the Supermarine Spitfire, North American sought a permanent solution to the problem. The result was the definitive version of the Mustang, the P-51D, which featured a completely transparent bubble hood and six .50 cal. machine guns. The most widely produced variant, 7,956 P-51Ds were built. A final type, the P-51H arrived too late to see service. Operational History: Arriving in Europe, the P-51 proved key to maintaining the Combined Bomber Offensive against Germany. Prior to its arrival daylight bombing raids routinely sustained heavy losses as current Allied fighters, such as the Spitfire and Republic P-47 Thunderbolt, lacked the range to provide an escort. With the superb range of the P-51B and subsequent variants, the USAAF was able to provide its bombers with protection for the duration of raids. As a result, the US 8th and 9th Air Forces began exchanging their P-47s and Lockheed P-38 Lightnings for Mustangs. In addition to escort duties, the P-51 was a gifted air superiority fighter, routinely besting Luftwaffe fighters, while also serving admirably in a ground strike role. The fighters high speed and performance made it one of the few aircraft capable of pursuing V-1 flying bombs and defeating the Messerschmitt Me 262 jet fighter. While best known for its service in Europe, some Mustang units saw service in the Pacific and the Far East. During World War II, the P-51 was credited with downing 4,950 German aircraft, the most of any Allied fighter. Following the war, the P-51 was retained as the USAAFs standard, piston-engine fighter. Re-designated the F-51 in 1948, the aircraft was soon eclipsed in the fighter role by newer jets. With the outbreak of the Korean War in 1950, the F-51 returned to active service in a ground attack role. It performed admirably as a strike aircraft for the duration of the conflict. Passing out of frontline service, the F-51 was retained by reserve units until 1957. Though it had departed American service, the P-51 was utilized by numerous air forces around the world with the last being retired by the Dominican Air Force in 1984. Selected Sources Ace Pilots: P-51 MustangBoeing: P-51 MustangFighter Plans: P-51 MustangAngelucci, Enzo, Rand McNally Encyclopedia of Military Aircraft: 1914-1980 (The Military Press: New York, 1983), 233, 234.

The Sentencing Phase in the United States Research Paper

The Sentencing Phase in the United States - Research Paper Example The research paper "The Sentencing Phase in the United States" deals on the sentencing phase of the criminal justice system and tries to discuss some of the more urgent issues regarding this crucial phase. The justice system forms the third leg of the triad in the handling of criminal cases, the other two being law enforcement system and the penal or corrections system. All three must work together for penal sanctions to be effective as a deterrent to the commission of crimes. The wheels of justice can indeed grind very slowly and sometimes it takes years for the victims to get vindication and justice for the harm done to them. In a sense, the concern to be so careful to avoid penalizing the innocent is the main cause of this slowness in the justice system. No criminal justice system is perfect. Be that as it may, it should not prevent society nor preclude the government from imposing justice for deviant behaviors. The idea is that the system must be geared towards fairness and equality; flaws in the system can be corrected over time and must not adversely affect the sense of trust by the people that the system is indeed fair. Lapses in the procedures, processes, and practices must not undermine the whole legal system. There are a lot of variables that can confound and confuse the litigants in many instances. A person can opt out of the criminal justice system through a plea bargain agreement that will lessen the sentence to be imposed and may subject the defendant to probation.